Refund policy

Return & Pre-Order Policy

Thank you for shopping with MopnStop™. This Return & Refund Policy explains how cancellations, returns, refunds, and damaged or incorrect orders are handled for MopnStop™ Pet-Safe Lavender Floor Cleaner.

Pre-Order Cancellations

MopnStop™ may be offered as a pre-order before full production or larger inventory availability.

Pre-orders may be canceled for a full refund any time before the order has shipped.

Once an order has shipped, cancellations are no longer available. After shipment, the order will be handled under our return policy below.

Return Window

Returns may be requested within 14 days of delivery.

To be eligible for a return, the product must be:

Unused
Unopened
In its original packaging
Returned within 14 days of delivery

MopnStop™ reserves the right to refuse returns that do not meet these requirements.

Return Shipping Cost

Customers are responsible for return shipping costs unless the item arrives damaged, leaking, or incorrect.

Return shipping costs are non-refundable unless otherwise approved by MopnStop™.

We recommend using a trackable shipping service when returning an item, as MopnStop™ is not responsible for return packages that are lost or not received.

Restocking Fee

MopnStop™ does not currently charge a restocking fee for eligible returns.

Final Sale Items

MopnStop™ Pet-Safe Lavender Floor Cleaner is not currently marked as a final sale item.

However, certain future items may be marked as final sale, including sample units, clearance items, damaged-box discount items, promotional closeout inventory, or other items clearly identified as final sale at the time of purchase.

Final sale items are not eligible for return unless they arrive damaged, leaking, or incorrect.

Damaged, Leaking, or Incorrect Orders

If your order arrives damaged, leaking, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number
Photos of the damaged, leaking, or incorrect item
Photos of the shipping box and packaging, if available

We will review the issue and may provide a replacement or refund when appropriate.

Limited Pre-Sale Packaging

Early pre-sale units may arrive in limited pre-sale packaging while our final bottle design is prepared for larger production.

The formula, usage directions, and product purpose remain the same.

Packaging differences alone do not qualify as a product defect and are not a reason for return unless the item otherwise arrives damaged, leaking, or incorrect.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method. Please allow time for your bank, credit card company, or payment provider to process the refund.

Original shipping charges are non-refundable unless the return is due to a damaged, leaking, or incorrect order approved by MopnStop™.

Non-Returnable Items

Returns may not be accepted for:

Opened products
Used products
Products not in original packaging
Items returned after the 14-day return window
Final sale items, when clearly marked at purchase
Products damaged due to misuse, improper storage, or failure to follow directions

How to Request a Return

To request a return, please contact MopnStop™ at:

Email: sean@mopnstop.com
Website: www.MopnStop.com

Please include your order number and the reason for your return request.

Contact Information

For questions about returns, refunds, cancellations, damaged orders, leaking items, incorrect shipments, or pre-order status, please contact MopnStop™ at: