Shipping policy

Shipping Policy

Thank you for shopping with MopnStop™. This Shipping Policy explains how shipping, delivery, and pre-order fulfillment work for MopnStop™ Pet-Safe Lavender Floor Cleaner.

Pre-Order Shipping

MopnStop™ may be offered as a pre-order before full production or larger inventory availability.

By placing a pre-order, you understand that your order may not ship immediately. Your pre-order reserves your bottle from our first limited production batch.

Estimated shipping windows are estimates only and are not guaranteed. Production timing, packaging, labeling, fulfillment, supplier availability, carrier delays, or other factors may affect the final shipping date.

For pre-orders, the estimated shipping window begins after production is completed and the product is ready for fulfillment.

Estimated Shipping Window

Our estimated shipping window is:

Approximately 2–3 weeks after production is completed.

If there is a material delay affecting your order, we will make reasonable efforts to notify you using the email address provided at checkout.

Shipping Confirmation

Once your order ships, you will receive a shipping confirmation email with tracking information, if tracking is available.

Please make sure your email address and shipping address are accurate at checkout.

Shipping Locations

At this time, MopnStop™ ships to eligible addresses within the United States.

We currently do not offer international shipping unless specifically stated at checkout.

Shipping Costs

Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your order.

Shipping rates may vary based on location, order size, carrier rates, and available shipping options.

Incorrect Shipping Information

Customers are responsible for providing a correct and complete shipping address at checkout.

MopnStop™ is not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at:

Email: sean@mopnstop.com

We will do our best to update the address before the order ships, but we cannot guarantee changes once fulfillment has started.

Carrier Delays

Once an order has been transferred to the shipping carrier, delivery timing is controlled by the carrier.

MopnStop™ is not responsible for delays caused by shipping carriers, weather, holidays, labor disruptions, incorrect addresses, or events outside our control.

Damaged, Leaking, or Incorrect Orders

If your order arrives damaged, leaking, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number
Photos of the damaged, leaking, or incorrect item
Photos of the shipping box and packaging, if available

We will review the issue and may provide a replacement or refund when appropriate.

Limited Pre-Sale Packaging

Early pre-sale units may arrive in limited pre-sale packaging while our final bottle design is prepared for larger production.

The formula, usage directions, and product purpose remain the same. Packaging differences alone do not qualify as a product defect.

Lost or Missing Packages

If tracking shows that your package was delivered but you did not receive it, please check with household members, neighbors, your building office, or the shipping carrier.

If you still cannot locate the package, contact us at: